Refund policy
At Lovelle Beauty, we want you to be completely delighted with your purchase. If for any reason you are not entirely satisfied, we offer both returns and exchanges under the following terms:
Eligibility for Returns and Exchanges
- We Accept All Returns and Exchanges: Whether the product is defective or you've simply changed your mind, we are happy to process a return or an exchange.
- Timeframe: You have 30 days from the date you receive your order to initiate a return or exchange. Unfortunately, we cannot accept returns or exchanges requested after this 30-day period.
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Condition of Items:
- For returns, the item must be in its original condition, unused, and with all original packaging, tags, and accessories included. Items that show signs of wear or damage not due to a manufacturing defect may not be eligible for a full refund.
- For exchanges, the item you are returning must also meet the conditions mentioned above. The item you wish to exchange it for is subject to availability.
- Proof of Purchase: A valid proof of purchase (such as your order number or receipt) is required for all returns and exchanges.
How to Initiate a Return or Exchange
- Contact Us: Please email our customer support team at support@trylovelle.com to begin the return or exchange process. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or the details of the item you would like to exchange for (including the name, size, color, etc., if applicable).
- Return Instructions: Our customer support team will provide you with specific return instructions, including the return shipping address.
- Packaging Your Return: Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using the original packaging if possible.
- Shipping Your Return: You will need to ship the item(s) back to us via mail at your own expense. We recommend using a trackable shipping service as we are not responsible for items lost or damaged during return shipping.
Restocking Fee
We do not charge any restocking fee for returns or exchanges.
Refund Process
- Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- Refund Approval: If your return is approved, we will notify you via email.
- Refund Processing Time: Please allow 10 business days from the date your return is approved for the refund to be processed. The refund will be credited back to your original payment method.
- Refund Confirmation: You will receive a confirmation email once the refund has been processed. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Exchange Process
- Exchange Approval and Availability: Once we receive your returned item and it meets our exchange eligibility criteria, we will check the availability of the item you requested for exchange.
- Exchange Shipment: If the requested item is in stock, we will process the exchange and ship the new item to you. You will receive a shipping confirmation email with tracking information once your exchange has been shipped.
- Out-of-Stock Exchanges: If the requested exchange item is out of stock, we will notify you and offer you the option of a full refund or a different available item of equal value.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) at support@trylovelle.com with details and, if possible, photographic evidence of the damage or defect. We will work with you to arrange a replacement or a full refund, and we will cover the return shipping costs for damaged or defective items.
Questions?
If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact our customer support team at support@trylovelle.com.